very friendly!

Of course I already knew this haven’t lived in Aberystwyth for 3 years. But I had it reinforced last week when I needed to call Atlantic Electric and Gas to pay a bill before they cut us off. The lady in the call centre was very pleasant and chatty and really defused me (who goes into discussions with service providers when under the threat of disconnection in a chatty frame of mind?)

At the time we were considering where we’d go for a short break and we’ve now decided that we’re going to Cardiff (where Atlantic are based). We had already been considering this destination as we have friends there and it has been substantially redeveloped since we were last there, but it’s nice to have that warm feeling from chatting to a complete stranger that you’ve made the right choice.

So, good customer service from Atlantic!